WorldPay Limited
Financial Ombudsman decision DRN-6160689 Upheld
Upheldoutcome, as published by the Ombudsman
£1,000redress stated in the decision
Tue Mar 17deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Service failure
In the Ombudsman’s words
accepted a fraudulent application for a card machine using its detailsAPP scam refund refused
didn’t carry out proper checks when setting up a merchant services agreementService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6160689.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.