Shawbrook Bank Limited

Financial Ombudsman decision DRN-6159833 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Tue Mar 17deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Complaint handling

In the Ombudsman’s words

the Supplier had misrepresented the Fractional Club membership in a number of ways, giving them a claim against Shawbrook under Section 75 of the CCAProduct mis-sold

Mr and Mrs E complain that Shawbrook Bank Limited acted unfairly and unreasonably by deciding against paying a claim under Section 75 of the Consumer Credit Act 1974 (as amended) (the ‘CCA’) and failing to disclose a payment of commission.Complaint handling

Rules cited

Consumer Credit Act 1974, FCA CONC (Consumer Credit sourcebook), FCA DISP (Dispute Resolution)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6159833.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.