Barclays Bank UK PLC

Financial Ombudsman decision DRN-6159326 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Jul 10deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Support for vulnerable customers

In the Ombudsman’s words

Miss J complains Barclays Bank UK PLC trading as Tesco Bank didn’t treat her fairly or show sufficient support when she was experiencing serious health issues and fell into arrears.Treatment in financial difficulty

Miss J complains Barclays Bank UK PLC trading as Tesco Bank didn’t treat her fairly or show sufficient support when she was experiencing serious health issues and fell into arrears.Support for vulnerable customers

Rules cited

FCA Consumer Duty (PRIN 2A), Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6159326.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.