HSBC UK Bank Plc
Financial Ombudsman decision DRN-6158646 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Jul 20deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Support for vulnerable customers
In the Ombudsman’s words
The first issue I’ve looked at is HSBC’s decision to pass Mr P’s account to a collections teamTreatment in financial difficulty
Throughout this matter I’ve kept in mind the FCA’s ‘Guidance for firms on the fair treatment of vulnerable customers.’Support for vulnerable customers
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6158646.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.