Lloyds Bank PLC

Financial Ombudsman decision DRN-6157680 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Mar 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Product mis-sold

In the Ombudsman’s words

Mr A initially complained to Lloyds that he was being charged interest at the wrong rate on his loan in October 2024.Interest and rates

Mr A complains that Lloyds Bank PLC changed the terms of his loan after he’d taken it out, did not offer him a cooling off period and did not send him the requested copy of the credit agreement.Product mis-sold

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6157680.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.