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RBS Collective Investment Funds Limited

Financial Ombudsman decision DRN-6157239 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Treatment in financial difficulty

In the Ombudsman’s words

Mrs W complains that THE ROYAL BANK OF SCOTLAND PUBLIC LIMITED COMPANY (“RBS”) issued her with a credit card in 2022 that she cannot afford to repay.Irresponsible lending

Mrs W complains as well that RBS failed to treat her fairly and with forbearance when she needed it.Treatment in financial difficulty

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6157239.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.