Lloyds Bank PLC

Financial Ombudsman decision DRN-6157139 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Mar 30deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Service failure

In the Ombudsman’s words

the time it took for Lloyds to process a CHAPS payment resulting in a delayed completion and extra costsPayment delayed or failed

recognition of the service Mr G received over the phone which he believed to be not very helpfulService failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6157139.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.