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Barclays Bank UK PLC

Financial Ombudsman decision DRN-6156950 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Complaint handling

In the Ombudsman’s words

I understand that Ms H is concerned that her credit record is incorrect, but I’m satisfied that the default was recorded at the right address.Credit file reporting

I accept that the Barclaycard representative initially told Ms H that it had no record of a previous name. However, he later confirmed that it did, in fact, have the original name in which Ms H took out the agreement.Complaint handling

Rules cited

Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6156950.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.