EE Limited

Financial Ombudsman decision DRN-6155015 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu May 14deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Credit file reporting

In the Ombudsman’s words

I’d remind EE of the FCA’s requirement for firms to treat customers who may be experiencing financial hardship with forbearance and due consideration.Treatment in financial difficulty

EE is obligated to report true and accurate information to the credit reference agencies.Credit file reporting

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6155015.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.