Skipton Building Society

Financial Ombudsman decision DRN-6155003 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Thu May 21deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Service failure

In the Ombudsman’s words

Mr T complained that Skipton Building Society caused an unnecessary delay when transferring funds to his new accountPayment delayed or failed

Skipton acknowledged it made errors when dealing with Mr T’s request... It also agreed that the advisor had provided Mr T with incorrect timescales for the cheque so apologised for its errors.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6155003.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.