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Creation Consumer Finance Limited
Financial Ombudsman decision DRN-6154974 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Mon Oct 07deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Interest and rates, Complaint handling
In the Ombudsman’s words
didn’t do enough to explain how interest would be charged on two Buy-Now-Pay-Later (“BNPL”) purchasesInterest and rates
didn’t deal fairly with problems he had accessing his online accountComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6154974.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.