National Westminster Bank Plc

Financial Ombudsman decision DRN-6153929 Not upheld

Not upheldoutcome, as published by the Ombudsman

£75redress stated in the decision

Wed Apr 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Support for vulnerable customers

In the Ombudsman’s words

NatWest said no bank error had occurred but they did agree there had been a delay in handling Mr C’s complaint.Complaint handling

He told NatWest given his disability they had a duty to deal with his complaint promptly.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6153929.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.