Motability Operations Limited

Financial Ombudsman decision DRN-6151587 Not upheld

Not upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Thu Jul 16deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Support for vulnerable customers

In the Ombudsman’s words

Mr S is disabled and said that he had to ask others for help in doing this, and that he had paid out for goodwill gestures in return. He also said that when he had had to deal with this himself, in cold and wet weather, it had affected his health.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6151587.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.