Lloyds Bank PLC

Financial Ombudsman decision DRN-6151554 Upheld

Upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Tue Apr 28deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Data and privacy

In the Ombudsman’s words

incorrect information as they said no record would be kept of the incident and that wasn’t the caseComplaint handling

Mr S feels Lloyds have breached GDPR by recording false details of this incident against his accountData and privacy

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6151554.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.