Firms › Black Horse Limited ›

Black Horse Limited

Financial Ombudsman decision DRN-6149807 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Support for vulnerable customers

In the Ombudsman’s words

I don't find a fair basis to require Black Horse to amend or remove the credit file information.Credit file reporting

I have carefully considered the point that had Mr K been aware of the arrears, he would have acted to bring the account up to date or arrange for the vehicle’s return, and that Black Horse did not seek to recover the vehicle when its location was provided.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6149807.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.