Cynergy Bank Limited

Financial Ombudsman decision DRN-6148186 Upheld

Upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Tue Mar 31deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Support for vulnerable customers, Service failure

In the Ombudsman’s words

Mr M said Cynergy didn’t ask if he had any vulnerabilities during the interaction and that the stress impacted his current health condition.Support for vulnerable customers

Cynergy Bank Plc didn’t provide accurate information when enquiring how to make a payment into their new Online Easy Access account.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6148186.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.