Firms › Platform Home Loans Ltd ›
Platform Home Loans Ltd
Financial Ombudsman decision DRN-6145559 Upheld
Upheldoutcome, as published by the Ombudsman
£500redress stated in the decision
Tue Mar 24deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Support for vulnerable customers
In the Ombudsman’s words
Ms S complains that THE CO-OPERATIVE BANK P.L.C. trading as Platform dealt poorly with her request for payments on her mortgage to be deferredTreatment in financial difficulty
Ms S wrote to Platform and asked for payments to her mortgage to be deferred for six months, partly backdated, as a reasonable adjustment under the Equality Act 2010 for her long-term health conditions.Support for vulnerable customers
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6145559.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.