Barclays Bank UK PLC

Financial Ombudsman decision DRN-6143729 Upheld

Upheldoutcome, as published by the Ombudsman

£250redress stated in the decision

Fri Apr 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused, Complaint handling

In the Ombudsman’s words

Mr B complains Barclays Bank UK PLC (“Barclays”) hasn’t refunded funds he lost as the result of a scamAPP scam refund refused

and about the service he received when reporting the matter.Complaint handling

Rules cited

CRM Code (APP scam reimbursement), Payment Services Regulations 2017

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6143729.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.