NewDay Ltd

Financial Ombudsman decision DRN-6140593 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Thu May 21deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Support for vulnerable customers

In the Ombudsman’s words

Ms C argues NewDay failed to exercise reasonable forbearance, when she was unable to make payments towards her credit card balance (leading to arrears).Treatment in financial difficulty

She also feels NewDay has let her down as a vulnerable customer.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6140593.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.