HSBC UK Bank Plc
Financial Ombudsman decision DRN-6139357 Upheld
Upheldoutcome, as published by the Ombudsman
£250redress stated in the decision
Wed Mar 18deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
APP scam refund refused, Complaint handling
In the Ombudsman’s words
Miss B has complained HSBC UK Bank plc contributed to her distress and upset after being the victim of fraudAPP scam refund refused
HSBC didn’t escalate her complaint properly or arrange any refund of her disputed fundsComplaint handling
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6139357.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.