Lloyds Bank PLC

Financial Ombudsman decision DRN-6138759 Upheld

Upheldoutcome, as published by the Ombudsman

£300redress stated in the decision

Mon Mar 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Complaint handling

In the Ombudsman’s words

failed to resolve a problem she was having sending a payment to the United StatesPayment delayed or failed

Lloyds Bank PLC provided her with poor customer serviceComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6138759.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.