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NATIONAL WESTMINSTER BANK PUBLIC LIMITED COMPANY
Financial Ombudsman decision DRN-6137544 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Nov 21deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Support for vulnerable customers
In the Ombudsman’s words
provided poor service when it attempted to repay its overdraft, and unfairly issued a formal demand for repayment of the overdraftTreatment in financial difficulty
Her mental health means she is vulnerable, and she is struggling to deal with the avoidable stress caused by NatWest’s sloppy serviceSupport for vulnerable customers
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6137544.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.