New Wave Capital Limited

Financial Ombudsman decision DRN-6136164 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Jul 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Support for vulnerable customers

In the Ombudsman’s words

unfairly refused to reduce the interest rate on its business credit cardInterest and rates

his requests for a rate reduction were made while X was under financial pressureSupport for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6136164.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.