Barclays Bank UK PLC

Financial Ombudsman decision DRN-6135752 Not upheld

Not upheldoutcome, as published by the Ombudsman

£15redress stated in the decision

Thu Apr 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting

In the Ombudsman’s words

Mr B complains that Barclays Bank UK plc trading as Tesco Bank (‘Tesco’) reported missed payments to his credit file when he’d made a payment arrangement on his credit card account.Credit file reporting

Rules cited

FCA Consumer Duty (PRIN 2A)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6135752.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.