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Starling Bank Limited
Financial Ombudsman decision DRN-6135419 Upheld
Upheldoutcome, as published by the Ombudsman
£500redress stated in the decision
Fri Mar 06deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
the member of public who found Ms B’s wallet let Starling Bank know which police station they intended to hand her wallet into. That information wasn’t passed on to Ms B at the timeService failure
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6135419.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.