Telefonica UK Limited

Financial Ombudsman decision DRN-6132370 Not upheld

Not upheldoutcome, as published by the Ombudsman

£96redress stated in the decision

Wed Apr 08deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Service failure

In the Ombudsman’s words

Mr S didn’t agree. He said he didn’t think the compensation was enough for O2’s repeated service failings and poor complaint handling.Complaint handling

Mr S explained that he was due to collect the devices and after two failed attempts, the orders were cancelled.Service failure

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6132370.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.