TSB Bank plc

Financial Ombudsman decision DRN-6129669 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Apr 03deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Bereavement and power of attorney

In the Ombudsman’s words

Ms T complained about how TSB handled the bereavement and the service received around thisComplaint handling

The estate of Mr H complains about the treatment received from TSB Bank plc (TSB) during the bereavement process when reporting Mr H had sadly passed away.Bereavement and power of attorney

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6129669.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.