HSBC Bank plc

Financial Ombudsman decision DRN-6128475 Partly upheld

Partly upheldoutcome, as published by the Ombudsman

£10,000redress stated in the decision

Tue Apr 14deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

APP scam refund refused

In the Ombudsman’s words

Mrs C and Mr H complain that HSBC UK Bank Plc (“HSBC”) hasn’t protected them from losing money they paid to three of HSBC’s customers as a result of fraud.APP scam refund refused

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6128475.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.