Starling Bank Limited

Financial Ombudsman decision DRN-6128322 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Jul 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Complaint handling

In the Ombudsman’s words

treat the loan as outstanding, including applying a default and taking a further paymentTreatment in financial difficulty

Mr C wasn’t happy with the position taken by Starling and raised a complaint on behalf of F. Starling issued their complaint response to F on 28 October 2025 in which they maintained that they had acted appropriately, would not accept the Bill of Exchange, and considered the loan to remain outstanding.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6128322.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.