PROPEL HOLDINGS (UK) LIMITED

Financial Ombudsman decision DRN-6126026 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Wed Jul 22deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Product mis-sold, Complaint handling

In the Ombudsman’s words

Quidmarket has acknowledged, the above wording in the 10 March 2025 email is incorrect. While the total balance outstanding Quidmarket wanted paying is correct, it was wrong to have said it had waived the interest from what was owed.Product mis-sold

Mr L then raised a complaint about the wording of the offer email he received which explained he still owed £930.05 – Mr L believed he was being asked to repay just the capital.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6126026.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.