NewDay Ltd

Financial Ombudsman decision DRN-6125156 Not upheld

Not upheldoutcome, as published by the Ombudsman

£1,000redress stated in the decision

Tue Mar 24deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Support for vulnerable customers

In the Ombudsman’s words

Ms T complains that NewDay Ltd trading as AO Finance (AO) lent irresponsibly when it approved her credit card application.Irresponsible lending

Ms T also explained that, at the time, she was a single parent having recently given birth and was suffering with serious mental health difficulties.Support for vulnerable customers

Rules cited

Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6125156.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.