Santander UK Plc
Financial Ombudsman decision DRN-6114773 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Apr 03deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Interest and rates
In the Ombudsman’s words
Mr H complains that Santander UK Plc said he couldn’t capitalise his arrears or take out a lower interest rate product until he made 12 consecutive monthly payments in full.Treatment in financial difficulty
He says having to pay a higher rate of interest is making it harder to maintain payments and clear the arrears.Interest and rates
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6114773.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.