Barclays Bank UK PLC

Financial Ombudsman decision DRN-6112171 Not upheld

Not upheldoutcome, as published by the Ombudsman

£25redress stated in the decision

Mon Apr 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Service failure

In the Ombudsman’s words

the impact of the reduction on his credit utilisationCredit file reporting

Tesco accepted that this call could have been handled better and apologised. It also offered £25 for the customer service provided.Service failure

Rules cited

FCA Consumer Duty (PRIN 2A)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6112171.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.