Santander UK Plc
Financial Ombudsman decision DRN-6110558 Upheld
Upheldoutcome, as published by the Ombudsman
£1,000redress stated in the decision
Wed Mar 04deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Interest and rates, Support for vulnerable customers
In the Ombudsman’s words
Ms H is unhappy with the interest rate she is paying Santander.Interest and rates
Santander is required to adjust its approach in view of her vulnerabilitiesSupport for vulnerable customers
Rules cited
FCA Consumer Duty (PRIN 2A), Equality Act 2010
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6110558.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.