HSBC UK Bank Plc
Financial Ombudsman decision DRN-6110414 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Mar 13deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
In the Ombudsman’s words
Mr J has complained about a credit card HSBC UK Bank Plc (“HSBC”) provided to him. He says that the credit card was unaffordable for him at the outset and the failure to carry out a more thorough affordability assessment caused him ongoing financial difficulty.Irresponsible lending
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6110414.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.