Barclays Bank UK PLC

Financial Ombudsman decision DRN-6110349 Upheld

Upheldoutcome, as published by the Ombudsman

£2,729redress stated in the decision

Wed Apr 01deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Support for vulnerable customers

In the Ombudsman’s words

The only outstanding issue is the ongoing effect that the default (applied for the unauthorised overdraft amount) will have on Ms F’s credit file.Credit file reporting

One of our investigators thought Barclays hadn’t made the appropriate reasonable adjustments when handling Ms F’s initial concerns about the transactions or the later complaints raised.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6110349.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.