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Startline Motor Finance Limited

Financial Ombudsman decision DRN-6107852 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Support for vulnerable customers

In the Ombudsman’s words

Miss A complains about how STARTLINE MOTOR FINANCE LIMITED (‘SMF’) responded to her financial difficulties.Treatment in financial difficulty

She said that despite informing it of her situation (including her disability and vulnerability) it did not treat her fairly or provide adequate support.Support for vulnerable customers

Rules cited

Equality Act 2010, FCA CONC (Consumer Credit sourcebook), FCA Consumer Duty (PRIN 2A)

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6107852.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.