Revolut Limited

Financial Ombudsman decision DRN-6106972 Not upheld

Not upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Thu Apr 09deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Data and privacy

In the Ombudsman’s words

Revolut has accepted that it didn’t follow its own processes when it responded to Mr F’s complaint.Complaint handling

Mr F has complained that Revolut Ltd (“Revolut”) sent a final response to a complaint to an incorrect email address, which resulted in a data breach.Data and privacy

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6106972.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.