NewDay Ltd

Financial Ombudsman decision DRN-6106416 Not upheld

Not upheldoutcome, as published by the Ombudsman

£25redress stated in the decision

Thu Apr 02deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Interest and rates, Complaint handling

In the Ombudsman’s words

Mr S complains that NewDay Ltd trading as Fluid (“NewDay”) incorrectly charged him interest on a 0% interest balance transfer on his credit card.Interest and rates

NewDay has paid Mr S £25 for not being able to find the relevant phone calls and for poor customer service.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6106416.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.