Zopa Bank Limited
Financial Ombudsman decision DRN-6105907 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Fri Apr 17deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Treatment in financial difficulty, Support for vulnerable customers
In the Ombudsman’s words
ZPL agreed to a payment plan, with arrears then to be made up.Treatment in financial difficulty
Mr P has explained how his needs affect his communicationSupport for vulnerable customers
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6105907.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.