Capital One (Europe) plc

Financial Ombudsman decision DRN-6105709 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Apr 06deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Support for vulnerable customers

In the Ombudsman’s words

The essence of Miss B’s complaint is that Capital One didn’t treat her fairly and reasonably at a time when she was vulnerable and experiencing financial difficulties.Treatment in financial difficulty

Miss B complains that Capital One (Europe) plc continued to allow spending and failed to provide her with support during a period of vulnerability and financial difficulty.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6105709.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.