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Three Counties Limited
Financial Ombudsman decision DRN-6105648 Upheld
Upheldoutcome, as published by the Ombudsman
£100redress stated in the decision
Tue Feb 24deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Product mis-sold, Complaint handling
In the Ombudsman’s words
Miss M said she contacted Three in June 2025 and said she had been mis-sold device plan twoProduct mis-sold
I acknowledge Miss M’s strength of feeling that as she was told the refund would be made, this amounted to a verbal agreement and that the sum promised should have been paid. However, while I accept the agent made a mistake, I don’t think it would be fair to require Three to refund the payments for device plan one.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6105648.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.