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American Express Services Europe Limited
Financial Ombudsman decision DRN-6104522 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Tue Jan 28deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Credit file reporting, Complaint handling
In the Ombudsman’s words
After Amex reported a late payment marker to the credit reference agenciesCredit file reporting
When the complaint was referred to our service, two investigators considered the case, but didn’t uphold the complaint.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6104522.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.