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Creation Consumer Finance Limited

Financial Ombudsman decision DRN-6103673 Not upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Complaint handling

In the Ombudsman’s words

Mrs P stopped making any repayments in June 2024 and this is the point where it appears her account entered into arrears.Treatment in financial difficulty

Mrs P complains about the way Creation Consumer Finance Limited (‘Creation’), handled her credit account.Complaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6103673.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.