NewDay Ltd

Financial Ombudsman decision DRN-6103572 Not upheld

Not upheldoutcome, as published by the Ombudsman

£100redress stated in the decision

Fri May 15deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Treatment in financial difficulty, Complaint handling

In the Ombudsman’s words

treated him unfairly in its communication about the end of his repayment plan and by asking him to complete and income and expenditure form in order to agree a new planTreatment in financial difficulty

Unhappy with how NewDay had handled things Mr F complainedComplaint handling

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6103572.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.