MBNA Limited

Financial Ombudsman decision DRN-6099661 Upheld

Upheldoutcome, as published by the Ombudsman

£50redress stated in the decision

Fri Feb 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Credit file reporting, Support for vulnerable customers

In the Ombudsman’s words

Therefore, it appears, MBNA complied with the guidance set out by the ICO and was reasonable in its decision to default the account given the persistent state of arrears.Credit file reporting

Mr G complains MBNA Limited unfairly defaulted his credit card account.Support for vulnerable customers

Rules cited

FCA Consumer Duty (PRIN 2A), Equality Act 2010

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6099661.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.