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National Savings and Investments

Financial Ombudsman decision DRN-6098372 Partly upheld

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Complaint handling, Bereavement and power of attorney

In the Ombudsman’s words

I understand Mr B is unhappy with the way NS&I handled the complaint. But complaint handling isn’t a regulated activity and it’s not one of the things this service can look at.Complaint handling

The estate of Ms B complains that National Savings and Investments (“NS&I”) provided incorrect information about the value of Ms B’s holdingsBereavement and power of attorney

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6098372.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.