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Lantern Debt Recovery Services Limited
Financial Ombudsman decision DRN-6098362 Not upheld
Not upheldoutcome, as published by the Ombudsman
—no sum stated
Wed Feb 25deadline to accept (not the decision date)
The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.
What this decision was about
Irresponsible lending, Complaint handling
In the Ombudsman’s words
Mr B complains Lantern Debt Recovery Services Limited acquired his debt when he had an outstanding dispute with the original lender about irresponsible lending.Irresponsible lending
Mr B also raised concerns about Lantern contacting his guarantor as he didn’t think they should have. And Mr B felt Lantern’s emails about repayment of the debt were threatening.Complaint handling
Rules cited
Source
This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6098362.pdf on financial-ombudsman.org.uk.
The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.