Nationwide Building Society

Financial Ombudsman decision DRN-6096717 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Fri Mar 27deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Payment delayed or failed, Support for vulnerable customers

In the Ombudsman’s words

The change wasn’t completed, and the payment remained scheduled to leave on 1 October which resulted in Mr M receiving a text message from Nationwide asking him to deposit funds to cover it.Payment delayed or failed

Mr M shared with Nationwide that he has vulnerabilities that affect the way he prefers to interact with it.Support for vulnerable customers

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6096717.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.