Lloyds Bank PLC

Financial Ombudsman decision DRN-6096390 Not upheld

Not upheldoutcome, as published by the Ombudsman

—no sum stated

Mon Apr 20deadline to accept (not the decision date)

The Ombudsman does not print a decision date. The date above is the deadline the consumer was given to accept or reject the decision, which is set about a month after it was issued. It is reliable to the year, not to the month.

What this decision was about

Irresponsible lending, Treatment in financial difficulty

In the Ombudsman’s words

Miss T complains that Lloyds Bank PLC (“Lloyds”) acted irresponsibly when it failed to recognise that she was suffering financial difficulty during its annual reviews.Irresponsible lending

Miss T believes Lloyds should have stepped in and offered forbearance by stopping interest and charges being added.Treatment in financial difficulty

Rules cited

Consumer Credit Act 1974

Source

This page summarises the Ombudsman’s published final decision. The document itself is the record: DRN-6096390.pdf on financial-ombudsman.org.uk.

The outcome shown is the Ombudsman’s own published classification, not our reading of the text. Nothing here is legal advice, and a decision concerns only the complaint it was made about.